At Platter Perfection Catering LLC, we strive to ensure a seamless experience from order placement to delivery. Below you’ll find our shipping and return policies to provide you with clear guidelines.
Shipping Areas
We offer local delivery within Las Vegas and surrounding areas. For customers outside this area, please contact us to discuss special arrangements.
Processing Time
Orders are processed within 1-2 business days. Once processed, you will receive a confirmation email with delivery details. Expedited and same-day delivery may be available for select items.
Delivery Hours
Deliveries are made between 8:00 AM and 6:00 PM, Monday through Saturday. Sunday and holiday deliveries can be arranged upon special request.
Delivery Fees
Delivery fees are based on the distance and size of the order. These fees are calculated at checkout before completing the order.
Return Policy
At Platter Perfection Catering LLC, customer satisfaction is our priority. We accept returns under the following conditions:
- Eligibility: Returns are only accepted for unused, unopened, and non-perishable items. Perishable items such as fresh food and catering products are not eligible for returns due to safety and quality control measures.
- Return Timeframe: Eligible returns must be made within 7 days of receiving the product. Please contact us via email at dasolan@platterperfectioncateringllc.com or call +1 702-934-6976 to initiate a return.
- Refund Process: Upon approval of your return, we will refund the original purchase price, excluding delivery fees. Refunds will be processed within 5-7 business days after we receive the returned item in its original condition.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at +1 702-934-6976 or email dasolan@platterperfectioncateringllc.com. We will arrange for a replacement or issue a refund, depending on the situation.
Contact Us
For any additional questions about our shipping or return policies, feel free to contact us at +1 702-934-6976 or email us at dasolan@platterperfectioncateringllc.com.